Glaciza Drinks Pvt. Ltd., with its registered address at Plot No.- CBC/14, Sec. 119, Mansarovar, Jaipur, Rajasthan (302012) (hereafter referred to as “The Company”), operates, manages, and maintains its website www.glacizadrinks.com to present, promote, and sell its products.

“The Company” provides a comprehensive return and refund policy for its valued customers across all products and services. In the event of dissatisfaction or any manufacturing or packaging defect, customers may return the product under the following terms:

Return Policy:

If the product delivery is short from your online order, or if you receive different products that are not part of your order, or if the product is delivered in damaged condition, you must inform The Company’s Support Team (via www.glacizadrinks.com) with reasonable evidence within 48 hours of receipt. You can contact customer support using the numbers provided on the product or website, or email Info@glacizadrinks.com to report the issue. Our executives will assist you with the procedure to exchange the products.

In the event of a short supply, The Company’s support team will thoroughly investigate the claim with our logistics department. If the short supply is confirmed, The Company will take appropriate action. However, The Company does not take responsibility for product loss or theft during transit.

If the products are damaged or incorrect, you will be required to return them to The Company’s warehouse or arrange a pickup. In such cases, the cost of returning the product will be borne by The Company. Replaced products will be dispatched within 7 working days. Please note that any discrepancies not reported within 48 hours of delivery will not be eligible for exchange.

Refund Policy:

If you are dissatisfied with the product quality, including for reasons such as manufacturing or packaging defects, you may return the products within 15 days of the online invoice date. The products must be in good condition, unopened, undamaged, and resalable. Please ensure the return package is adequately secured, as we will not be liable for damaged or lost products during transit.

The Company offers the option to exchange the product with the same or another of your choice. If you opt for a refund instead, The Company will refund the total invoice amount for the returned products within 15 working days.

The Company reserves the right to request proof of identification at the time of delivery. Failure to provide identification may result in order cancellation, including possible legal proceedings. This includes online transactions.

Certain purchases may not qualify for returns and refunds due to the nature of the products or services.

We reserve the right to refuse or cancel any order at our discretion, for reasons such as product availability, inaccuracies in pricing, or issues flagged by our credit and fraud avoidance department. If an order is cancelled after payment, the amount will be refunded accordingly.