When you purchase any products or services from the www.glacizadrinks.com website, you can expect to receive the products or services at your desired address under the following terms and conditions:
The products or services purchased from www.glacizadrinks.com must be fully paid. No dispatch will take place in cases of credit payment, partial payment, or non-payment.
Products or services will be delivered to your specified delivery address within India, typically within 3 to 15 working days, from our warehouses located in Jaipur. Delivery will be made via reputed courier services or speed post. We are committed to delivering your products in good condition and within the promised time frame.
Each order will be shipped to a single delivery address specified at the time of the online order or payment. If you wish to ship products to multiple addresses, you will need to place separate orders or bear any additional delivery charges.
We dispatch products and services on all weekdays (Monday to Saturday), excluding Sundays and public holidays. To ensure prompt delivery in good condition, we work with reliable courier services.
Orders placed through www.glacizadrinks.com will be delivered free of cost, in accordance with our current delivery policy. However, The Company reserves the right to modify its ‘free shipping policy’ without prior notice and may apply shipping charges, which will be communicated via the website or email.
We strive to ship each product within 24 working hours and provide a tracking number via email for real-time tracking. In rare circumstances, it may take up to 7 working days to ship the order due to delays from third-party manufacturers or service providers. If we are unable to ship your order within 7 days of payment, we will notify you via the website, email, WhatsApp, or phone. You may then choose to either wait for the product or service to arrive, or opt for an alternative product. Should you decline, your payment for the unshipped portion of the order will be refunded in the same method as the original payment.
If you believe the product is in poor condition or the packaging is tampered with or damaged, please refuse to accept the delivery and notify the Glaciza Drinks Support Team at Info@glacizadrinks.com. We will make our best effort to provide a replacement, if eligible, as soon as possible. The Company’s customer redressal committee reserves the right to deny any refund or replacement unless satisfied that a refund is warranted, as per our return and refund policy. Please note that all items, including gifts, will be shipped with an invoice indicating the price, as required by Indian tax regulations.